Due to the nature of our business, as everything is made to order, we can only accommodate exchanges or store credit within 30 days of purchase if you are unhappy with your order. We want you to be happy! However, at this time, we cannot provide refunds.  

If 30 days have gone by since your purchase, unfortunately we can’t offer you an exchange or store credit. Please make sure to look at your purchase date to ensure you contact us within this time frame. If it is outside the time frame, we won't be able to assist you! 

Custom or commissioned products, on sale items*, and gift cards are exempt and not eligible for store credit, or exchange. 

Exchanges:

We only replace items if they arrive defective or damaged. If you need to exchange it for the same item, send us an email at customercare@artsugar.co with photos of the damaged product and we will organize shipment of the exchange.  Please site your order number in the subject line.

Store Credit:

We provide store credit when your order arrives in good condition, but you decide you do not like it. In this case, you will need to ship your product back to us. 
You will be responsible for paying for your own shipping costs for returning your item. 

To be eligible for store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please email customercare@artsugar.co to arrange store credit. We'll provide our shipping address upon receipt of your email. Please site your order number in the subject line.

There is a $12 restocking fee per item that will be deducted from the store credit.

Sale items and gifts with purchase*:

Sale items, sample sale items or orders including gifts with purchase are final sale and not eligible for store credit or exchange. This includes anything purchased from a sample sale, or store-wide sale.

 

We are not responsible for shipping carriers, or lost or stolen packages.

Thank you!