We provide store credit when your order arrives in good condition, but you've changed your mind. In this case, you will need to ship your product back to us in the same packaging it arrived in. Please note that we do not offer free shipping on items exchanged for store credit. Once we receive your order back, and it arrives in good condition, you will receive a digital gift card in the amount of your order, excluding all shipping fees, and a $12 restocking fee.
To be eligible to receive store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email customercare@artsugar.co to arrange store credit. We'll provide our shipping address upon receipt of your email. Please site your order number in the subject line.
After we receive your return, and if the merchandise shows any damage, store credit will not be accepted and your original order will be returned to sender. Custom orders are non-refundable and cannot be exchanged.