Most orders ship between 2 - 7 days after an order is placed.
For items marked as pre-order, their lead times will be noted on individual product descriptions.
We work with several vendors who ship our products. Please know if you purchased multiple items, they may ship separately and at different times.
As soon as we create a shipping label for your order, we’ll send you an email that has all the essential tracking information. It can take up to 72 hours for that first scan to appear, so don’t be alarmed if your order isn’t immediately in transit. It’s on its way, we promise.
Yes! Shipping costs will apply, and will be added at checkout. Please note ArtSugar is not responsible for the payment of any duties, taxes, or other fees placed on international shipments.
Due to the COVID-19 health crisis and associated carrier delays, please expect orders to arrive within 2 weeks of purchase. International orders may experience longer wait times. We thank you for your patience and understanding.
In a hurry? Click expedited shipping at checkout if it’s available to you. Some items are not available for expedited shipping.
We use all major carriers, and local courier partners including USPS, UPS, FedEx or DHL. You’ll be asked to select a delivery method during checkout.
In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company located within the email you received with said tracking information. Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. ArtSugar is not liable for unforeseen issues caused by USPS, UPS or any other mail carrier used to ship your item. We are also not liable for theft at your destination, but we will do what we can to help in the event of a lost or stolen package.