Most orders ship between 2 - 7 days after an order is placed.
For items marked as pre-order, their lead times will be noted on individual product descriptions.
We work with several vendors who ship our products. Please know if you purchased multiple items, they may ship separately and at different times.
As soon as we create a shipping label for your order, we’ll send you an email that has all the essential tracking information. It can take up to 72 hours for that first scan to appear, so don’t be alarmed if your order isn’t immediately in transit. It’s on its way, we promise.
Yes! Shipping costs will apply, and will be added at checkout. Please note ArtSugar is not responsible for the payment of any duties, taxes, or other fees placed on international shipments.
Due to the COVID-19 health crisis and associated carrier delays, please expect orders to arrive within 2 weeks of purchase. International orders may experience longer wait times. We thank you for your patience and understanding.
In a hurry? Click expedited shipping at checkout if it’s available to you. Some items are not available for expedited shipping.
We use all major carriers, and local courier partners including USPS, UPS, FedEx or DHL. You’ll be asked to select a delivery method during checkout.
In the rare case that your tracking number shows that your package has been delivered, but you haven’t received it, please contact the shipping company located within the email you received with said tracking information. Once a package’s status is updated to “Delivered,” there’s nothing we can do as the sender to help locate it. ArtSugar is not liable for unforeseen issues caused by USPS, UPS or any other mail carrier used to ship your item. We are also not liable for theft at your destination, but we will do what we can to help in the event of a lost or stolen package.
Due to the nature of our business, we can only accommodate exchanges or store credit within 7 days after you have received the merchandise.* At this time, we cannot provide refunds. This applies to full priced items only. Items purchased with over a 15% discount code, marked on sale or on pre-order, gift cards, or custom made orders are not eligible for store credit or exchange unless damaged in transit.
*Additionally all acrylic tray sales are made to order and also final.
We will replace items with the same item if they arrive defective or damaged. If your artwork arrives defective, send us an email at firstname.lastname@example.org with photos of the damaged product and we will organize shipment of the exchange. Please site your order number in the subject line. We will cover shipping costs as well for items damaged in transit. We will only replace damaged merchandise as long as you have had it 30 days or less. Otherwise, we cannot replace it.
We provide store credit when your order arrives in good condition, but you've changed your mind. In this case, you will need to ship your product back to us in the same packaging it arrived in. Please note that we do not offer free shipping on items exchanged for store credit. Once we receive your order back, and it arrives in good condition, you will receive a digital gift card in the amount of your order, excluding all shipping fees, and a $12 restocking fee.
To be eligible to receive store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email email@example.com to arrange store credit. We'll provide our shipping address upon receipt of your email. Please site your order number in the subject line.
After we receive your return, and if the merchandise shows any damage, store credit will not be accepted and your original order will be returned to sender. Custom orders are non-refundable and cannot be exchanged.
Sale items, sample sale items, items marked as pre-order or orders including gifts with purchase are final sale and not eligible for store credit or exchange. This includes anything purchased from a sample sale.