LOOKING TO EXCHANGE OR RETURN FOR STORE CREDIT?
We’ll help you get started! Just have your order number and shipping zip code in hand. You’ll find your order number in your ArtSugar Order Confirmation email or Packing Slip. Got it? Then let's get started!
We know that you will love what you ordered but if something doesn't work out, we will gladly accept exchanges within 30 days from the shipping date.
If you received a damaged item, note that we require photos of what you received so we can easily process an exchange for the same item. Please email those to us at firstname.lastname@example.org siting your order number in the subject line.
We usually process exchanges quickly, but just in case, please allow up to 14 business days from when we receive the items for your store credit to be issued, or exchanged item to be shipped. Don't worry, each step of this process will be communicated to you via email!
Items marked as "Final Sale” or gift with purchase means the specified items are not eligible for return or exchange. For a complete list of items ineligible for return or exchange please click here.
For more answers to FAQ please click here.
Please email us with any questions you might have - we are here to help.