DID YOU RECEIVE A DAMAGED ITEM?
We’ll help you get started! Just have your order number in hand and take some photos of what you received. You’ll find your order number in your ArtSugar Order Confirmation email or Packing Slip.
We will replace an item with the same item if it arrives defective or damaged. If your artwork arrives defective, send us an email to firstname.lastname@example.org with photos of the damaged product and we will organize shipment of the exchange. Please site your order number in the subject line. We will cover shipping costs as well for items damaged in transit. We will only replace damaged merchandise as long as you have had it 30 days or less. Otherwise, we cannot replace it so please make sure to contact us as soon as possible!
Please email us with any questions you might have - we are here to help.